Our customer service will be happy to assist you.
Good to know
Learn more about which countries we ship to and how long shipping takes.
See all the advantages of shipping from our European warehouse in Germany.
Send items back to us within 1 month. Here we give you detailed informations.
Get an overview of the secure payment methods we offer you to pay for your order.
Still have questions?
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Common purchase queries answered
No, you can also place orders as a guest without opening a customer account.
You can create a customer account here with your email address.
If an item is not in stock, you can be informed by clicking on “Get notified” and entering your email address. You will then receive a message when the item is back in stock. You are also welcome to contact us.
If you wish to cancel an order that we have not yet dispatched please send us a message.
If you have a customer account, you will find an overview of all previous orders here.
We will email you an invoice once your order has been paid for. Alternatively, it can be downloaded from your customer account in the “Orders” area.